Join Our Team – Customer Service Apprentice

Museum News

Join Our Team – Customer Service Apprentice

Working with a small staff team (Director, Community Engagement Curator, Finds Liaison Officer and Trainee Curator) and a large team of volunteers you will carry out a broad range of roles with a focus on customer service.

The focus of the role will be customer services through welcoming visitors, retail, helping with exhibitions/events and sharing the story of the museum digitally.  Working with a small staff team (Director, Community Engagement Curator, Finds Liaison Officer and Intern) and a large team of volunteers you will get to experience all aspects of working with the public in museums. The role will provide you with work based training opportunities developing your knowledge and experience of museums. This apprenticeship is funded through Cornwall Museums Partnership by Arts Council England.

  • 30 hours
  • £8.91 per hour (in line with minimum wage)
  • Closing date 9 December 2021
  • Interview 16 December 2021
  • Start Date from 17 January 2022

Daily duties will involve:

  • Greeting visitors and working in the reception
  • Working in the museum shop including sales and restocking the displays
  • Stocking up the tourist information point leaflets and helping with tourist enquiries
  • Collecting visitor surveys and inputting data online
  • Taking bookings for museum visits and events
  • Administrative tasks such as photocopying and answering the phone
  • Assisting the team with marketing such as daily social media checks and poster distribution
  • Assisting in maintaining the high presentation of the museum to visitor such as weeding the outdoor space and cleaning touch points in the galleries
  • Assisting with museum activities such as exhibitions and events
  • Working with volunteers

Desired skills

  • Ability to multi-task
  • Organised and tidy
  • Strong people skills
  • Good conversational skills
  • Proficient with Microsoft Office

Personal qualities

  • Empathetic and can understand different viewpoints
  • Ability to stay calm under pressure
  • A friendly and ‘can-do’ attitude
  • Team player
  • Like learning new things

Desired qualifications

  • GCSE maths and English at Grade C or 4 (or equivalent) is desirable but not essential.
  • Experience of working in a customer service role would be advantageous

Apply

Application must be made through Customer Service Apprentice – Find an apprenticeship (findapprenticeship.service.gov.uk)

Museum of Cornish Life