
Job Opportunity – Customer Service Apprentice
We are offering an opportunity to join our friendly team. The museum is a fun place to work where something different happens each day. Working with a small staff team (Director, Community Engagement Curator and Intern) and a large team of volunteers you will carry out a broad range of roles with a focus on customer service.
Closing date is 27 July – Please apply through the National Apprenticeship Service https://www.findapprenticeship.service.gov.uk/apprenticeship/-531695
Weekly wage: £234.90
Working week: 4-5 days per week (30 hours per week) – flexible working but you will be required to work some evenings and weekends
Expected duration: 15 months
Possible start date: 05 Oct 2020
Daily duties will involve:
- Greeting visitors and working in the reception
- Working in the museum shop including sales and restocking the displays
- Stocking up the tourist information point leaflets and helping with tourist enquiries
- Collecting visitor surveys and inputting data online
- Taking bookings for museum visits and events
- Administrative tasks such as photocopying and answering the phone
- Assisting the team with marketing such as daily social media checks and poster distribution
- Assisting in maintaining the high presentation of the museum to visitor such as weeding the outdoor space and cleaning touch points in the galleries
- Assisting with museum activities such as exhibitions and events
- Working with volunteers
Watch this film to gain an idea of what the role involves